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How We Help In Your Time of Need
The City of El Paso often requires board up after a fire, vehicle impact, or property damage event to ensure safety and security.
1st Relief incurs this cost for you, securing your property and protecting your valuables from theft or further loss.
Once power and water are shut off, the City requires a Fire Investigation before you can re-enter the property.
The investigation fee is incurred by 1st Relief, ensuring families remain compliant without unexpected financial stress.
When insurance companies are unavailable after hours or on weekends, 1st Relief incurs the cost of temporary housing, giving victims and their families immediate comfort and peace of mind.
Before calling your insurance company, there are several important things to know:
1. You have the right to choose any trusted company you prefer.
2. Your insurance claim will still be covered, even if you don’t use their recommended vendor.
3. You are not required to use a national franchise company.
1st Relief educates and empowers families with this knowledge — protecting your rights and ensuring you make decisions that serve you, not the insurance company.
Navigating insurance claims, city permitting, and mortgage company requirements can be overwhelming.
At 1st Relief, we provide no-cost policy reviews, helping you understand what’s covered for structure, personal property, and living expenses.
We give you the knowledge and a step-by-step road map to recovery — so you know exactly what to expect and how to move forward with confidence.
If you’ve lost essential items — such as medications, identification, or other necessities — 1st Relief connects you to funding resources in your area.When prescription drugs are lost in a disaster, we can assist in coordinating immediate replacement through local programs and partnerships.
For families and circumstances that qualify, 1st Relief helps create and promote GoFundMe campaigns, sponsor online ads, and reach like-hearted communities for additional financial support.
In the face of fire damage, smoke damage, water damage, or flood damage, the right mitigation and restoration steps are crucial.
1st Relief provides consultation and coordination for these services — helping families understand the process, select trusted providers, and ensure the proper steps are taken to prevent further loss.We can help coordinate:
• Water mitigation and water clean up
• Smoke damage cleaning guidance
• Emergency laundry coordination
• Temporary power, security, or fencing
We provide the expertise and coordination to keep your family’s recovery moving forward, even when life feels like it’s stopped.
Losing sentimental items like family heirlooms can cause deep emotional distress.1st Relief offers consultation and coordination for contents recovery and asset recovery, reminding families which belongings are most important to retrieve first and helping connect them with trusted specialists to recover what matters most.
After mitigation and clean-up, reconstruction is one of the most critical steps on the road to recovery.1st Relief provides guidance and coordination with reputable reconstruction experts, ensuring families work with professionals who value quality, organization, and care.
After crime scene, trauma, or hoarding incidents, there’s often confusion, fear, and emotional exhaustion.1st Relief does not perform these cleanups directly — instead, we help you navigate next steps, connect you with trusted biohazard and trauma cleanup providers, and ensure you understand your options during one of life’s hardest moments.We are here to support and guide you every step of the way.
Fire damage, flood loss, or trauma can affect mental, physical, and spiritual health.We connect families to licensed counselors, community partners, and faith-based organizations who can help rebuild emotional strength during times of heartache.